Frequently Asked Questions
Everything you need to know about your skincare journey with The INKEY List.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return it within 60 days of receipt for a full refund, even if the product has been opened.
Are your products cruelty-free?
Yes, The INKEY List is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we delegate this task to others.
How do I know which products are right for my skin type?
You can use our online Recipe Builder or chat with our askINKEY team of experts to receive a personalized skincare routine tailored to your specific concerns.
Do you ship internationally?
We currently ship to over 30 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in select regions.