Returns & Exchanges
We want you to love your skincare journey, but if a product isn't the right fit for your routine, we offer a 60-day satisfaction guarantee on all orders. Simply reach out to our team to initiate a return and receive a full refund to your original payment method.
Contact askINKEY
Reach out to our dedicated support team via our website contact form or live chat with your order number and the reason for your return.
Receive Your Label
Once your request is approved, we will email you a prepaid return shipping label and a return authorization form to include in your package.
Pack and Ship
Securely package the items in their original box if possible, attach the shipping label, and drop it off at your nearest authorized carrier location.
Refund Processing
After our warehouse receives and inspects your return, we will process your refund within 7-10 business days, notifying you via email once complete.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing